In addition to supporting adults and children living with mental illness, Integral Care provides a 24-hour Crisis Helpline for people needing immediate emotional support. 

Unfortunately, their legacy on-premises contact center system was unreliable, hard to scale, and too expensive to maintain.

This case study illustrates how the Genesys Cloud platform combined with AWS helped solve these challenges and significantly improved Integral Care’s helpline. 

Key benefits included: 

• Zero downtime 
• Up to 97% reduction in abandoned call rates
• Increased productivity for clinicians
• Greater agility for working from home

This case study is brought to you by the Genesys & AWS Global Strategic Alliance Team. Download your complimentary copy today.