When the pandemic began, the Utah Department of Health (UDOH) soon realized its legacy app infrastructure was unprepared for such unprecedented demand.

UDOH knew change was necessary, which is why they turned to Genesys and AWS.

Inside this comprehensive case study, you’ll discover how UDOH:

• Quickly and securely expanded its contact tracing capacity with AWS Cloud
• Leveraged Genesys Cloud to deliver seamless customer experiences
• Used the scalability of Genesys and AWS to prepare for future COVID waves

Through the Genesys-AWS Global Strategic Alliance, together we have refined smarter customer experiences.