AI for higher education: Driving student engagement with Dynamics 365 and Copilot

Many higher education institutions struggle to achieve personalized communication, efficient case management, and a comprehensive view of students. Ensuring accurate, timely responses to student inquiries while managing data from various sources can be overwhelming.

Watch our webinar to learn how you can improve these processes with Microsoft Dynamics 365 and Copilot. See how you can leverage AI-driven tools and integrated data to create personalized communication journeys, streamline case management, and provide holistic student profiles while driving engagement and operational efficiency.

During this webinar we will cover:

Utilizing Copilot Studio: Learn how Microsoft’s Copilot Studio allows your institution to create custom chatbots for stakeholders. These AI-powered chatbots can answer questions, provide information, and guide students and faculty through various processes, ensuring accurate responses by leveraging integrated data sources.
Personalized Engagement: Dynamics 365 Customer Insights – Journeys and Copilot allow you to create personalized communication journeys for students, ensuring relevant and timely messaging based on individual needs and behaviors.
Unified Profiles: Dynamics 365 integrates data from multiple sources to create comprehensive student profiles. This holistic view enables institutions to better understand student preferences and develop targeted campaigns based on these insights.
Efficient Case Management: Dynamics 365 Customer Service combined with Copilot AI enhances case management by centralizing tracking, automating case creation, streamlining routing, and integrating with a comprehensive knowledge base. This results in prompt and effective resolution of student inquiries.