As organizations struggle to adopt new technologies that can drive a
digital-first business, CIOs and IT managers are facing a tricky balancing act: managing existing business-critical IT infrastructure while implementing
innovative solutions for demanding business managers. IT organizations
need help updating their operations to optimize performance and
adoption across these complex technology stacks.

To help, many technology providers are moving to outcome-driven
services delivery focused on customer success and enabled by advanced
technologies. By defining business outcomes that determine success early
in the engagement, leveraging services delivery throughoutthe product life
cycle, and using advanced technologies that deliver key insights and
recommendations, organizations can maximize the value of their
technology investments.