IT teams are now tasked with delivering business outcomes faster than ever before. This means that IT leaders must closely align IT infrastructure with business outcomes and bring them to fruition quickly, with minimal disruption or exposure to unforeseen risks. The volume and pace of changing business priorities and new technology developments are impacting IT teams that are already strained with existing resources.

IDC believes that addressing these challenges transcends talent shortages. It is about investing continuously in the right skills, having the ability to clearly articulate to stakeholders how new digital technologies can accelerate business growth and progress, and being able to adopt new technologies and operating paradigms to achieve desired ends. And critically,
it is also about having the right business outcomes and KPIs to demonstrate IT’s value to the business at the C-level.