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AI in Customer Service: Strategies for Smarter, Scalable Support
Tuesday, October 28, 2025
2:00 PM Eastern Daylight Time
1 hour
AI is redefining customer service, not just by automating tasks, but by transforming every step of the support journey. Conversation is the new UI with AI Copilots now acting as always-on companions, understanding intent, orchestrating complex actions, and delivering outcomes in real time.
From intelligent insight generation to guided decision-making, Copilots empower agents to work smarter, faster, and more empathetically, improving both productivity and customer satisfaction.
In this webinar, you will learn:
- How AI Copilots enhance agent productivity and service quality across the customer journey
- Ways to combine AI efficiency with human empathy for personalized, scalable support
- Real-world use cases where AI Copilots are driving measurable gains in speed, focus, and customer satisfaction
- Strategies to future-proof your contact center with AI-powered insights, automation, and conversational assistance
Speakers:
Brian Cantor
Managing Director, Digital, CCW Digital
Brian is Managing Director, Digital at Customer Management Practice. In his role, Brian leads all customer experience, contact center, technology and employee engagement research initiatives. Citing this proprietary research, Brian authors CMP’s series of special reports. Additionally, he serves as managing editor for CW Digital, is the largest web publication and community for customer experience professionals. CCW Digital’s articles, commentaries, infographics, executive interviews, webinars and online events reach a community of over 150,000.
Frank Capraro
Lead Solutions Consultant, Sprinklr
