Transcarent surveyed 1,340 HR decision-makers at self-funded employers to explore the role of AI in benefits administration. The findings reveal that HR teams face significant administrative burdens, particularly around repetitive benefits questions—91% report frequent inquiries despite information being available online.

Employers using AI to manage benefits saw notable improvements: nearly 50% experienced higher utilization across wellness, satisfaction, and reduced leave. Conversely, 78% of those not using AI reported no significant progress. Data privacy, security, and customization emerged as top concerns, with 81% of HR leaders calling them non-negotiable.

Transcarent introduces WayFinding, an AI-driven, clinician-informed solution designed to give employees instant, personalized answers, guidance, and access to care—all while prioritizing privacy, compliance, and transparency. The platform integrates medical and pharmacy benefits, urgent care, and expert opinions into a seamless experience, supported by strong governance and certifications like SOC 2 Type II and HITRUST. By leveraging responsible AI, employers can reduce administrative overload, improve employee experience, and set a new standard for benefits navigation.