The big challenge is that IT operations (ITOps) need to know what is happening, how to solve an issue, and what works and doesn’t work to improve IT health scores in the fastest and easiest way possible. But they are struggling with a sprawl of monitoring tools. Enterprises juggle between 11 and 30 tools for monitoring applications, network infrastructures, and cloud environments¹.

Observability is the next evolution of monitoring. It gives context to data collected from any IT and business source, helping IT and Business teams identify and address issues more efficiently. This includes on-premises, hybrid and multi-cloud environments, leveraging all data from any source at scale. This has been made possible with technologies such as automation, machine learning (ML), and artificial intelligence (AI), providing a platform for much more in-depth data analysis.