The future of work for citizen services: Incorporating AI into your 311 program

311 call center agents receive questions from noise nuisances to potholes, permit inquiries and recycling pick up. These city employees are the frontline of the government, identifying resolutions and keeping citizens happy.

But are they really equipped with the best tools to feel successful and productive and to deliver an excellent citizen experience? Our experts in the government sector will discuss how AI can transform cities from thriving to dynamic and why 311 is a great place to start.

Join this webinar to learn…

  • How to transform cities from thriving to dynamic with a modern 311 system.
  • How AI can shine across the full case management cycle.
  • The roadmap to a modern system from a 311 accelerator. 

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The future of work for citizen services: Incorporating AI into your 311 program

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