In the subscription service industry, companies often face the challenge of enhancing operations to meet customer expectations.

Recharge, a leader in mobile payments, sought to improve their support process by transitioning from manual to automated systems. 

This case study explores how 5CA helped them achieve this. They implemented a solution with dynamic intake forms, enhanced ticket management, automated workflows, and real-time monitoring. 

These improvements led to significant outcomes, such as a 64% reduction in First Resolution Time and a 28% increase in volume deflection.

Discover how these solutions can boost operations in your business by exploring the full case study.