Before the COVID pandemic, the Alaska Department of Health and Social Services (DHSS) served clients by phone and in-person appointments; however, in 2020 everything had to function remotely.

This case study illustrates how the Genesys Cloud CXTM solution, powered by AWS, enabled DHSS to create a statewide virtual call center in the cloud and optimize public assistance for all Alaskans.

Within a few months, DHSS had already gained multiple advantages, including:

• Improved client service and operations
• Support for HIPAA compliance
• Increased flexibility to meet changing community needs

Through the Genesys-AWS Global Strategic Alliance, together we have refined smarter customer experiences. Download your case study to learn more.