Virtual Call Center Streamlines Public Assistance for Alaskans Before the COVID pandemic, the Alaska Department of Health and Social Services (DHSS) served clients by phone and in-person appointments; however, in 2020 everything had to function remotely. This case study illustrates how the Genesys Cloud CXTM solution, powered by AWS, enabled DHSS t
Read MoreOffering Help Through the Toughest Times
Offering Help Through the Toughest Times In addition to supporting adults and children living with mental illness, Integral Care provides a 24-hour Crisis Helpline for people needing immediate emotional support. Unfortunately, their legacy on-premises contact center system was unreliable, hard to scale, and too expensive to maintain. This case stud
Read MoreDriving Sustainability with the HPE GreenLake edge-to-cloud platform infographic
Driving Sustainability with the HPE GreenLake edge-to-cloud platform infographic 67% of enterprises using on-prem storage over-invest, according to Futurum Research. On top of that, organizations continue to struggle with ballooning energy costs, poor lifecycle management of apps, and a lack of visibility in their environment. The HPE GreenLake pla
Read MoreWhy HPE everything as a service is a game changer for your business
Why HPE everything as a service is a game changer for your business 75% of enterprises will recognize the benefits of as-a-service consumption in 2021, according to IDC research. Companies are seeking out these services for several reasons, including: Transformation of legacy IT infrastructure systems and processes Enable modernized experiences Man
Read MoreUsing zero trust to build secure architectures for an edge-to-cloud world
Using zero trust to build secure architectures for an edge-to-cloud world With the right mix of integrated security design and constant monitoring of your users, devices, systems, apps, and data, you can improve your security posture and prevent cyberattacks before they impact your organization. In this paper, you’ll learn how to: Adopt a “trust no
Read MoreUnderstanding the necessity of continuous and secure data protection
Understanding the necessity of continuous and secure data protection Data represents an enterprise’s most valuable asset. Yet, many organizations fall short in their attempts to treat such a valuable asset with the care it deserves. This leaves much to be desired in our changing world where cyber threats abound, posing the following challenges to I
Read MoreThe As-A-Service Playbook for CIOs and CTOs
The As-A-Service Playbook for CIOs and CTOs The as-a-service model of public cloud has empowered companies with increased agility and speed. But how do you leverage a consumption-based model to run critical workloads? This whitepaper is just the tool you need to learn how to do that effectively. You will learn: What you need to do to […]
Read MoreScale security and cyber resilience at the speed of transformation
Scale security and cyber resilience at the speed of transformation Cyber threats are becoming increasingly sophisticated as attack surfaces continue to expand to include a proliferation of interconnected platforms, services, and systems that widen security gaps. Today, every organization feels at risk. In this paper, we’ll explore how: Proven appro
Read MoreReduce operational complexity and free up resources for innovation
Reduce operational complexity and free up resources for innovation Businesses of all sizes, in every industry, are operating in a hybrid, edge-to-cloud world. To overcome cloud challenges, organizations require a hybrid platform capable of providing them with a single place from which they can monitor and manage everything across their IT landscape
Read MoreModernize across multi-generational IT white paper
Modernize across multi-generational IT white paper Today, most organizations have made strategic moves to use hybrid cloud. But the cost, risk, and complexity of moving legacy workloads to public cloud can create a roadblock to modernization. In this paper you’ll learn: How bringing the cloud experience to multigenerational IT can help organization
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