Meeting the Challenges of Next-Generation Advanced/ Urban Air Mobility Systems The aerospace industry has seen remarkable advancements over the years. One key development is in electric vertical takeoff and landing (eVTOL) vehicles. The challenge is to integrate these new technologies safely and efficiently. Collaboration among aerospace companies,
Read MoreScaling insights with embedded analytics to drive team performance
Scaling insights with embedded analytics to drive team performance The demand for intuitive, actionable analytics goes beyond data experts — it touches every department and role within modern organizations. In this VB Spotlight, we’ll dive into the concept of embedded analytics, exploring its significance in modern product development. We’ll showca
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Multilingual Customer Support with 5CA’s AI Translation Services
Multilingual Customer Support with 5CA’s AI Translation Services The gaming industry faces significant challenges in providing 24/7 multilingual support while maintaining high player satisfaction and controlling costs. CCP, a leader in gaming, needed to support players of EVE Online across several languages, which proved costly and inefficien
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How to achieve 30% automation, while increasing CX quality.
How to achieve 30% automation, while increasing CX quality. In the subscription service industry, companies often face the challenge of enhancing operations to meet customer expectations. Recharge, a leader in mobile payments, sought to improve their support process by transitioning from manual to automated systems. This case study explores how 5C
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How Quality PX Impacts in-game Bottom-Line Results
How Quality PX Impacts in-game Bottom-Line Results The gaming industry continues to grow, but developers now face significant challenges, like the need to focus on player loyalty. 5CA understands that aligning player support with in-game journeys and having knowledgeable agents helps—and they created this resource to expand on the topic. Inside, yo
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2025 State of Player Support
2025 State of Player Support In the gaming sector, there’s a constant pressure on companies to deliver peak performance, boost player experiences, and find new opportunities for service enhancements. In 2025, the industry’s central theme is based on change, related to growing key success metrics, the rapid adoption of AI, and new engagement expect
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How to Choose a Fundraising CRM Solution
How to Choose a Fundraising CRM Solution Making an investment in new technology can be the key to unlocking your organization’s full fundraising potential but introducing new tools is also a big project. There are many elements to consider when selecting a new fundraising CRM to ensure it will provide the most value for your […]
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Nonprofit Change Management Toolkit
Nonprofit Change Management Toolkit Whether you’re asking your team to adopt AI tools, create connected systems, add revenue streams, improve processes, or implement new applications of your existing software, change is hard. This is where change management comes in. Defined as the process of supporting the human element of any change initiative,
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Charitable Support Across Generations in Canada
Charitable Support Across Generations in Canada Explore the driving factors for non-profit support across Gen Zs, Millennials, Gen X, and Boomers The nonprofit sector faces challenges like rising costs of living, social justice movements, and climate concerns, making donor engagement more complex. Fortunately, this is changing across Canada. In thi
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The Transformational CISO’s Guide to Security Orchestration, Automation and Response
The Transformational CISO’s Guide to Security Orchestration, Automation and Response The role of the chief information security officer (CISO) is changing. CISOs are evolving from contributors with a limited portfolio of responsibility, to highly integrated and strategic drivers of business transformation. The most successful organizations are reco
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